Customer Support Org Structure (raw)

Network Engineering

1. Network Architecture (NA)
   1. Network Architect
2. Network Operations (NOC)
   1. NOC Engineer
3. Technical Helpdesk (THD)
   
   1.  Technical Helpdesk Specialist

Roles to be removed/moved:

1. Social Media Management - move to Marketing
2. Customer Applications - will be forwarded to Marketing after receiving concern
3. Customer Payments / Billing concerns - to be forwarded to Finance

Roles to retain:

1. Customer Frontline Support - includes all platforms for communications concerning Aftersales
2. Customer Communications - center for ALL communications during aftersales (coordinating with Field Engineering, NOC, and Customer)

Discussed with Marlon June 8, 2026.