# Customer Support Org Structure (raw)

**Network Engineering**

1. Network Architecture (NA) 
    1. Network Architect
2. Network Operations (NOC) 
    1. NOC Engineer
3. Technical Helpdesk (THD)  
    
    1. Technical Helpdesk Specialist

**Roles to be removed/moved:**

1. Social Media Management - move to Marketing
2. Customer Applications - will be forwarded to Marketing after receiving concern
3. Customer Payments / Billing concerns - to be forwarded to Finance

**Roles to retain:**

1. Customer Frontline Support - includes all platforms for communications concerning Aftersales
2. Customer Communications - center for ALL communications during aftersales (coordinating with Field Engineering, NOC, and Customer)

**Discussed with Marlon June 8, 2026.**