Customer Support Org Structure (raw)

Network Engineering 
 
 Network Architecture (NA)
 
 Network Architect 
 
 
 Network Operations (NOC)
 
 NOC Engineer 
 
 
 Technical Helpdesk (THD) 
 
  Technical Helpdesk Specialist 
 
 
 
 
 Roles to be removed/moved: 
 
 Social Media Management - move to Marketing 
 Customer Applications - will be forwarded to Marketing after receiving concern 
 Customer Payments / Billing concerns - to be forwarded to Finance 
 
 
 Roles to retain: 
 
 Customer Frontline Support - includes all platforms for communications concerning Aftersales 
 Customer Communications - center for ALL communications during aftersales (coordinating with Field Engineering, NOC, and Customer) 
 
 
 Discussed with Marlon June 8, 2026.