Enterprise Documents
This chapter contains the standard documents used for enterprise and business customer applications, proposals, and contract closing requirements.
These documents are mainly used during discussions with customers before service installation and activation. Each page includes the purpose of the document, when it should be used, and the latest file attachment or template.

MSA - SLA - SOF
Attachments: 
 20260506 IMPERIAL NETWORK MSA - SLA - SOF (Updated).docx 
 20260506 IMPERIAL NETWORK SOF (Updated).docx 
 
 For all new customers , the MSA-SLA-SOF document set is required. 
 For existing customers without a previously signed MSA and SLA , the full MSA-SLA-SOF document set should still be used. 
 For existing customers with an existing signed MSA and SLA , only the SOF document is required, unless otherwise instructed. 
 
 All sales personnel handling customer contracts must fully understand the contents and clauses of the documents before sending them to customers. 
 Please retain Jan Mikhaelo G. Alfonso as the authorized signatory for Imperial Network unless officially instructed otherwise.

Updating the SOF
Guide to updating the SOF: 
 Please make sure that all information in the SOF is accurate before sending it to the customer. 
 
 
 
 
 Field 
 
 
 Details 
 
 
 
 
 Service 
 
 
 Prime Internet (DIA) / Local Loop / Prime Internet (SME) 
 
 
 
 
 Bandwidth 
 
 
 X Mbps / X Gbps 
 
 
 
 
 Service Type 
 
 
 New Install / Upgrade / Downgrade / Termination 
 
 
 
 
 Specifics 
 
 
 None / Protected / Burstable / 
 
 
 
 
 Installation Address 
 
 
 Address 
 
 
 
 
 Inclusions 
 
 
 Customer Premises Equipment (CPE) / Cross Connect 
 
 
 
 
 Exclusions 
 
 
 Cross Connect, SFP, cabling after the CPE, other equipment not mentioned 
 
 
 
 
 Demarcation Point 
 
 
 CPE Port facing the customer 
 
 
 
 
 Lead Time 
 
 
 10 – 15 days / 30 – 45 days / 45 – 60 days / 60 – 90 days 
 
 
 
 
 
 Service Definitions 
 Internet Services 
 Prime 
 Imperial’s brand for business internet services. 
 Essential 
 Imperial’s brand for residential internet services. 
 Prime SME 
 Internet service for SMEs and growing businesses needing stable connectivity. 
 Standard bandwidth options: 
 
 100 Mbps 
 200 Mbps 
 
 Prime Internet 
 Dedicated Internet Access (DIA) service for enterprise customers. 
 Bandwidth may vary depending on customer requirements. 
 
 Transport Services 
 Local Loop 
 Layer 2 transport service from a data center to a remote customer site within Cavite or within the Philippines. 
 IPL 
 International Private Line service for overseas Layer 2 transport. 
 Current destinations: 
 
 Equinix HK1 
 Equinix SG1 
 
 
 For services not listed above, please consult with Mok Alfonso before proceeding. 
 
 Service Type Definitions 
 New Install 
 New service installation for a new site or location. 
 Example: 
 
 Additional internet line for another office floor or room. 
 
 Upgrade / Downgrade 
 Changes to the customer’s existing service. 
 Examples: 
 
 Bandwidth upgrade 
 Bandwidth downgrade 
 IP allocation changes 
 
 Relocation 
 Moving an existing service to a new installation address, subject to feasibility. 
 Termination 
 Used when documenting early service termination requests. 
 This is usually not required unless specifically requested for documentation purposes. 
 
 Specifics 
 This field is used for non-standard service capabilities. 
 Standard DIA and Local Loop services are: 
 
 Fixed bandwidth 
 
 Non-burstable 
 
 
 Unprotected 
 
 
 Protected 
 Imperial provides two service routes to the customer. 
 Routes should ideally be physically diverse to minimize common points of failure. 
 Burstable 
 Customer is allowed to utilize bandwidth beyond the subscribed capacity. 
 Additional usage may be billed based on utilization. 
 
 Inclusions 
 By standard: 
 
 CPE is included for all services. 
 /30 IP allocation is included for Prime Internet services. 
 
 Other possible inclusions: 
 
 Additional IP addresses 
 Cross connections 
 Internet Exchange subscriptions 
 Other agreed services 
 
 
 Exclusions 
 Items not specifically listed under Inclusions should be considered excluded by default. 
 Common exclusions: 
 
 SFP modules 
 Customer-side cabling after the CPE 
 Additional equipment not stated in the SOF 
 
 
 Demarcation Point 
 Standard demarcation point is the CPE port facing the customer. 
 For ISP customers or special setups, the demarcation point may be a specific Point of Interface (POI) or fiber meet-up location. 
 
 Lead Time 
 Lead time should be based on the technical team’s assessment. 
 For non-standard deployments or complex buildouts, please coordinate with Vino before finalizing the timeline.

Customer Accreditation Documents
RAW List (for revamp) 
 
 Business Permit 
 BIR 
 SEC Registration 
 Authorized Signatory Valid ID (with signature) 
 Form containing the following
 
 Company Name 
 Address 
 Primary, Technical, Billing contacts 
 Bank details of the customer 
 Bank details of Imperial 
 
 
 AFS - optional 
 VAT exempt certification - if applicable