# Updating the SOF ### **Guide to updating the SOF:** Please make sure that all information in the SOF is accurate before sending it to the customer.
**Field** **Details**
Service Prime Internet (DIA) / Local Loop / Prime Internet (SME)
Bandwidth X Mbps / X Gbps
Service Type New Install / Upgrade / Downgrade / Termination
Specifics None / Protected / Burstable /
Installation Address Address
Inclusions Customer Premises Equipment (CPE) / Cross Connect
Exclusions Cross Connect, SFP, cabling after the CPE, other equipment not mentioned
Demarcation Point CPE Port facing the customer
Lead Time 10 – 15 days / 30 – 45 days / 45 – 60 days / 60 – 90 days
### **Service Definitions** #### **Internet Services** ##### Prime Imperial’s brand for business internet services. ##### Essential Imperial’s brand for residential internet services. ##### Prime SME Internet service for SMEs and growing businesses needing stable connectivity. Standard bandwidth options: - 100 Mbps - 200 Mbps ##### Prime Internet Dedicated Internet Access (DIA) service for enterprise customers. Bandwidth may vary depending on customer requirements. --- #### **Transport Services** ##### Local Loop Layer 2 transport service from a data center to a remote customer site within Cavite or within the Philippines. ##### IPL International Private Line service for overseas Layer 2 transport. Current destinations: - Equinix HK1 - Equinix SG1 --- For services not listed above, please consult with **Mok Alfonso** before proceeding. --- #### **Service Type Definitions** ##### New Install New service installation for a new site or location. Example: - Additional internet line for another office floor or room. ##### Upgrade / Downgrade Changes to the customer’s existing service. Examples: - Bandwidth upgrade - Bandwidth downgrade - IP allocation changes ##### Relocation Moving an existing service to a new installation address, subject to feasibility. ##### Termination Used when documenting early service termination requests. This is usually not required unless specifically requested for documentation purposes. --- #### **Specifics** This field is used for non-standard service capabilities. Standard DIA and Local Loop services are: - Fixed bandwidth - Non-burstable - Unprotected ##### Protected Imperial provides two service routes to the customer. Routes should ideally be physically diverse to minimize common points of failure. ##### Burstable Customer is allowed to utilize bandwidth beyond the subscribed capacity. Additional usage may be billed based on utilization. --- #### **Inclusions** By standard: - CPE is included for all services. - /30 IP allocation is included for Prime Internet services. Other possible inclusions: - Additional IP addresses - Cross connections - Internet Exchange subscriptions - Other agreed services --- #### **Exclusions** Items not specifically listed under Inclusions should be considered excluded by default. Common exclusions: - SFP modules - Customer-side cabling after the CPE - Additional equipment not stated in the SOF --- #### **Demarcation Point** Standard demarcation point is the CPE port facing the customer. For ISP customers or special setups, the demarcation point may be a specific Point of Interface (POI) or fiber meet-up location. --- #### **Lead Time** Lead time should be based on the technical team’s assessment. For non-standard deployments or complex buildouts, please coordinate with **Vino** before finalizing the timeline.