Installation Standards

Pole attachment standards

Tension and Bending Radius: Maintain a minimum bending radius of 20 times the cable diameter during installation to prevent internal fiber damage. Do not exceed the maximum pulling tension specified by the manufacturer.
Pole Attachment and Sagging: Secure the backbone messenger wire tightly using tension clamps and suspension clamps. Maintain standard sag clearances to protect against environmental strain.
Slack Management: Leave a minimum of 10 to 15 meters of slack cable at designated storage points (loops) every 500 meters and near all splice enclosures for future maintenance or emergency repair.
Conduit and Underground Route: For underground backbone paths, ensure innerducts are cleaned before pulling. Use proper lubricants and install underground warning tapes 30cm above the conduit network.

Span Limits & Clearance: Maximum span distance from the pole to the house must not exceed 50 meters. Maintain a vertical clearance of 4.5 meters over driveways.
Drip Loop & Entry Hole: Form a proper drip loop before entry. Drill holes at a downward angle from the inside out and seal completely with silicone after routing.
ONT/Modem Placement: Mount the Optical Network Terminal (ONT)/Modem in a centralized, well-ventilated area away from direct sunlight, moisture, and heat.

Accessing the Gateway: Connect to the ONT via LAN cable or default Wi-Fi. Access the management page using the official technician IP address (e.g., 192.168.1.1) and secure credentials.
WAN Profile Setup: Configure the WAN interface using the correct provisioning protocol (PPPoE or DHCP) and assign the specific VLAN ID provided by the network operations center (NOC).
Wi-Fi Optimization: Set up the customer's preferred Wi-Fi Name (SSID) and a strong WPA2/WPA3 password. Enable dual-band (2.4GHz for range, 5GHz for speed) with auto-channel selection to avoid local interference.
Admin Security: Change the default admin login password of the modem to prevent unauthorized access by the client or third parties.

Optical Power Target: The acceptable optical power level at the customer premises must be strictly between -16 dBm and -24 dBm.
Speed Test Verification: Run an official speed test using a wired LAN connection to ensure the client receives 100% of their subscribed bandwidth.
Test Documentation: Capture a screenshot of both the OPM reading and the successful speed test page for final deployment clearance.

Outside Plant (OSP) Integrity: Verify that all overhead drop cables or backbone fibers are securely clamped, tensioned properly, and clear of tree branches or hazards.
Inside Plant (ISP) Neatness: Ensure all indoor fiber pathing, moldings, and conduits are mounted straight, cleanly clipped, and completely sealed at the building entry hole.
Equipment Mounting: Confirm the ONT/Modem is placed firmly in its designated location with all power cables neatly managed and free from strain.

Optical Signal Threshold: Re-verify that the final optical power meter (OPM) reading is within the optimal range of -16 dBm to -24 dBm.
Ping and Latency Test: Perform a continuous ping test to the primary gateway to ensure stable connectivity with zero packet loss.
Throughput Verification: Execute a speed test on a wired connection to confirm that actual upload and download speeds match the client's subscribed tier.

Demonstration of Service: Briefly demonstrate working internet connectivity to the client by opening standard web pages or streaming video on their device.
Default Wi-Fi Orientation: Provide the client with their custom Wi-Fi Name (SSID) and security password, along with basic troubleshooting tips (e.g., power cycling).
Acceptance Form Signing: Secure the customer's signature on the physical or digital Service Acceptance Form to formally close the service order.