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Attachments: 20260506 IMPERIAL NETWORK MSA - SLA - SOF (Updated).docx 20260506 IMPERIAL NETWORK SOF (Updated).docx For all new customers, the MSA-SLA-SOF document set is required. For existing customers without a previously signed MSA and SLA, the full MSA-SL...

Guide to updating the SOF: Please make sure that all information in the SOF is accurate before sending it to the customer. Field Details Service Prime Internet (DIA) / Local Loop / Prime Internet (SME) Bandwidth X Mbps / X Gbps Service Ty...

RAW List (for revamp) Business Permit BIR SEC Registration Authorized Signatory Valid ID (with signature) Form containing the following Company Name Address Primary, Technical, Billing contacts Bank details of the customer Bank details of Imperial AFS - op...

Network Engineering Network Architecture (NA) Network Architect Network Operations (NOC) NOC Engineer Technical Helpdesk (THD)  Technical Helpdesk Specialist Roles to be removed/moved: Social Media Management - move to Marketing Customer Applicat...

⏱ Estimated Reading Time: 10 minutes👤 Intended For: PMO Team📌 Purpose: Understand the complete project process from Sales endorsement to completion and Start of Billing.   Project Management Process Purpose This process explains how a signed customer project m...