Customer Support Org Structure (raw)

 

Network Engineering

1. Network Architecture
   1. Network Architect
2. Network Operations
   1. NOC Engineer
3. Technical Helpdesk
   
   1.  Technical Helpdesk Specialist

 

Roles to be removed/moved:

1. Social Media Management - move to Marketing
2. Customer Applications - will be forwarded to Marketing after receiving concern
3. Customer Payments / Billing concerns - to be forwarded to Finance

 

Roles to retain:

1. Customer Frontline Support - includes all platforms for communications concerning Aftersales
2. Customer Communications - center for ALL communications during aftersales (coordinating with Field Engineering, NOC, and Customer)