MSA - SLA - SOF

Attachments:

20260506 IMPERIAL NETWORK MSA - SLA - SOF (Updated).docx

20260506 IMPERIAL NETWORK SOF (Updated).docx

 

For all new customers, an MSA and SLA document is mandatory. 

For existing customers without an active MSA and SLA document,, the MSA-SLA-SOF document set is required.

For existing customers without a previously signed MSA and SLA, the full MSA-SLA-SOF document set should still be usedused.

For existing customers whowith alreadyan existing signed an MSA and SLA, previously, please just useonly the SOF document.document is required, unless otherwise instructed.

 

Please make sure that ALLAll sales peoplepersonnel whohandling willcustomer becontracts must fully understand the contents and clauses of the documents before sending outthem theto contracts fully understands the clauses in it. customers.

Please retain Jan Mikhaelo G. Alfonso as the authorized signatory for Imperial Network.Network unless officially instructed otherwise.