Advanced Search
Search Results
83 total results found
Employee Benefits
A collection of policies, procedures, and reference materials covering employee benefits, leave entitlements, statutory programs, allowances, and other company-sponsored benefits.
Performance Management System
Provides official guidelines, evaluation tools, performance standards, and documentation used to measure employee performance, promote accountability, and support professional development.
Employee Engagement
Contains policies, programs, and resources that promote employee well-being, recognition, collaboration, and active participation in initiatives that contribute to a positive and productive work environment.
Table of Organization
Overview: The Company's Table of Organization (TO) defines the organizational structure, reporting relationships, and functional responsibilities across all departments. It serves as a guide in understanding the company's chain of command, accountability, and ...
President Organizational Structure
CEO Organizational Structure
Customer Support Communication Guide
Customer Support Communication [Client Inquiries:] Hello! Thank you for contacting Imperial Network Inc. Main. To better assist you, kindly provide the following information: • Account Name: • Account Number: (if available) • Complete Service Address: • Active...
Technical Help Desk
Technical Help Desk – Escalation Management
Purpose Ensure technical issues that cannot be resolved by the Technical Help Desk are promptly escalated to the appropriate team, monitored until completion, and resolved within the agreed Service Level Agreement (SLA). Escalation Levels Level Responsibl...
Technical Help Desk Flow Chart
https://drive.google.com/file/d/1dw-AKV83UucvZXX00Ool5i_skXPUvDIF/view?usp=drive_link
Escalation Process
Receive and verify the technical concern. Confirm customer account status and service details. Perform standard troubleshooting and remote diagnostics. Identify the root cause, if possible. Document all findings, tests performed, and results. Escalate the is...
Escalation Criteria
Escalate the issue when: Remote troubleshooting does not resolve the problem. An outage affects multiple customers. A field visit is required. Network equipment (OLT, AC, NAP, switches, etc.) requires investigation. Billing or account issues prevent technical...
Responsibilities
Complete initial troubleshooting before escalating. Provide accurate documentation and supporting evidence. Endorse the case to the correct department. Monitor all escalated tickets until resolution. Coordinate with NOC, Field Operations, Billing, and other d...
Best Practices
Gather complete information before escalation. Include screenshots, logs, signal readings, and test results when available. Escalate to the correct team to prevent delays. Follow up regularly on pending cases. Keep customers informed of progress and expected ...
New Page
Internal Memo No..: HR-2026-004_Philhealth Yakap Orientation and Registration
Please be informed that we will be conducting the PhilHealth YAKAP Orientation and Registration tomorrow, July 24, 2026 (Friday) from 8:30 AM to 9:00 AM. To ensure a smooth and faster registration process, all employees are requested to download, install, and ...
Internal Memo No..: HR-2026-005_Transition to the Performance Achievement Program
I. PURPOSE As part of the Company's continuous restructuring and process improvement initiatives, Management remains committed to driving greater and sustainable growth across the entire organization. One of these initiatives is the enhancement of our employee...