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Guide to updating the SOF: Please make sure that all information in the SOF is accurate before sending it to the customer. Field Details Service Prime Internet (DIA) / Local Loop / Prime Internet (SME) Bandwidth X Mbps / X Gbps Service Ty...

RAW List (for revamp) Business Permit BIR SEC Registration Authorized Signatory Valid ID (with signature) Form containing the following Company Name Address Primary, Technical, Billing contacts Bank details of the customer Bank details of Imperial AFS - op...

Network Engineering Network Architecture (NA) Network Architect Network Operations (NOC) NOC Engineer Technical Helpdesk (THD)  Technical Helpdesk Specialist Roles to be removed/moved: Social Media Management - move to Marketing Customer Applicat...

Department Technical Support / Customer Operations Job Description The Technical Help Desk Specialist provides first-line technical support to customers and internal users of the company's telecommunications services and products. This role is responsible for ...