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Updating the SOF
Guide to updating the SOF: Please make sure that all information in the SOF is accurate before sending it to the customer. Field Details Service Prime Internet (DIA) / Local Loop / Prime Internet (SME) Bandwidth X Mbps / X Gbps Service Ty...
Customer Accreditation Documents
RAW List (for revamp) Business Permit BIR SEC Registration Authorized Signatory Valid ID (with signature) Form containing the following Company Name Address Primary, Technical, Billing contacts Bank details of the customer Bank details of Imperial AFS - op...
Customer Support Org Structure
Customer Support Org Structure (raw)
Network Engineering Network Architecture (NA) Network Architect Network Operations (NOC) NOC Engineer Technical Helpdesk (THD) Technical Helpdesk Specialist Roles to be removed/moved: Social Media Management - move to Marketing Customer Applicat...
Technical Help Desk Specialist
Department Technical Support / Customer Operations Job Description The Technical Help Desk Specialist provides first-line technical support to customers and internal users of the company's telecommunications services and products. This role is responsible for ...
FINANCE
Human Resources
A comprehensive collection of Human Resources documents, policies, procedures, guidelines, and reference materials that support employee management, professional development, organizational compliance, and workplace excellence.
Internal Memorandum
A centralized collection of all company-issued internal memorandums, including policies, procedures, announcements, guidelines, and administrative directives.
Internal Memo No..: HR-2026-001_Online Overtime Filing System
Memo No..: HR-2026-001Date: July 3, 2026To: All EmployeesFrom: HR DepartmentSubject: Implementation of Online Overtime Filing In line with the Company's commitment to improving efficiency, accuracy, and transparency in payroll processing, HR Department shall...
Installation Standards
Fiber Deployment
Safety Procedures
Fleet & Vehicle Procedures
Pole attachment standards
FIELD INSTALLATION, BACKBONE, AND CONFIGURATION STANDARDS 1. Backbone Cable Laying and Fixing (Feeder/Distribution) Tension and Bending Radius: Maintain a minimum bending radius of 20 times the cable diameter during installation to prevent internal fiber da...
Site acceptance
SITE ACCEPTANCE & SERVICE TURN-OVER CRITERIA 1. Physical Workmanship Inspection Outside Plant (OSP) Integrity: Verify that all overhead drop cables or backbone fibers are securely clamped, tensioned properly, and clear of tree branches or hazards. Inside Pl...
Fiber standards
FIBER OPTIC DEPLOYMENT & SPLICING STANDARDS 1. Fiber Cable Preparation & Handling Sheath Stripping: Use proper stripping tools to remove the outer jacket without nicking the buffer tubes or scoring the internal glass fibers. Cleaning Protocol: Clean bare fi...
Technician SOPs
TECHNICIAN STANDARD OPERATING PROCEDURES (SOP) 1. Pre-Deployment CheckPPE Verification: Ensure all required Personal Protective Equipment (Hard hat, safety vest, safety shoes, and safety glasses) are worn correctly.Tool and Equipment Audit: Verify that all spe...
Checklists
FIELD FLEET AND VEHICLE SAFETY CHECKLIST 1. Daily Vehicle Pre-Start Inspection (B.O.W.A.S.) Battery: Check for tight terminal connections, cleanliness, and clean mounting brackets. Oil & Fluids: Verify proper levels for engine oil, brake fluid, coolant, and...